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Two images on page throwing permission error - all others are ok :-/

How Do I?

northernpacificdigital's avatar
northernpacificdigital
48 posts
8 years ago
northernpacificdigital's avatar northernpacificdigital
http://www.chasin-tails.ca/images/custom/ABCCertifiedTrainer-250w.jpg 

http://www.chasin-tails.ca/images/custom/K9 Life Line-200w.jpg

All the other images on this page are working, so I have no idea what’s happening. Many images that are working fine are located in the same directory as the ones that aren’t working.

       
Pedro Guimaraes's avatar
Pedro Guimaraes
170 posts
8 years ago
Pedro Guimaraes's avatar Pedro Guimaraes

Unlikely to be EE related, that’s a web server error. Unsure if you have shell access, but I would try the each of these steps, and check after each:

chmod 777 images

chmod 777 images/custom

And as a last resort: chmod -R 777 images

If you don’t use shell, set the images and images/custom folders to 777 with your FTP software.

       
northernpacificdigital's avatar
northernpacificdigital
48 posts
8 years ago
northernpacificdigital's avatar northernpacificdigital

Actually, it’s running on Apache over Windows, so those permissions don’t exist, as far as I know. I went through the motions with FileZilla anyway, and there is no change.

       
Ingmar Greil's avatar
Ingmar Greil
29,243 posts
8 years ago
Ingmar Greil's avatar Ingmar Greil

It’s a permission error (and as such not EE-related, just as Pedro said). Regardless of OS, there’s a way to grant these permissions.

       
northernpacificdigital's avatar
northernpacificdigital
48 posts
8 years ago
northernpacificdigital's avatar northernpacificdigital

I checked the Windows permissions, and set permissions to 777 via FTP - they’re the same for all the files regardless of the system. It’s certainly possible it isn’t EE related, but I understand permissions and can’t find any problem with them, even though that’s the message I’m getting.

The permissions on all these items are the same, and some work, and some don’t.

       
Ingmar Greil's avatar
Ingmar Greil
29,243 posts
8 years ago
Ingmar Greil's avatar Ingmar Greil

When you use a URL like http://www.chasin-tails.ca/images/custom/ABCCertifiedTrainer-250w.jpg EE isn’t even involved at this stage, it’s a simple HTTP request, returning a 403 Forbidden error. Double check permissions, again; how does it differ from the other images? Different directory? What if you rename that image? Or give that name to a working image? Any entries in your server logs?

       
northernpacificdigital's avatar
northernpacificdigital
48 posts
8 years ago
northernpacificdigital's avatar northernpacificdigital

I shall continue to futz. I have done some of those things. Thanks for your help.

       

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