ExpressionEngine Support
World Class Support. Peace of mind included.
Direct, fast, unlimited support from the same team that builds your favorite CMS.
|
Basic
|
Pro
|
Premium
SLA
|
VIP
SLA
|
|
|---|---|---|---|---|
| Price |
$99
/month
Get ~2 months free! Switch to annual
|
$299
/month
Get ~4 months free! Switch to annual
|
$999
/month
Get ~2 months free! Switch to annual
|
$2,500
/month
Get ~2 months free! Switch to annual
|
Expert help with EE technical issues |
1-on-1 guidance on technical and architectural topics |
Support for your team, from planning to troubleshooting |
Enterprise-level support, tailored for you |
|
| Support Window EST |
Standard (10-3)
|
Standard (10-3)
|
Extended (9-5)
|
Extended (9-5)
|
| Response Time |
1 business day
|
4 hours
|
4 hours
|
4 hours
|
| Sites |
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
| EEHarbor Support | Included in Basic Plan | Included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Urgent Tickets |
1 monthly
|
Every Ticket is Urgent
|
Every Ticket is Urgent
|
Every Ticket is Urgent
|
|
Private Slack Channel |
0
|
2 seats
|
5 seats
|
10 seats
|
| Screen Share | Not included in Basic Plan | Not included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Service Level Agreement | Not included in Basic Plan | Not included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Monthly Check In Call | Not included in Basic Plan | Not included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Code Review | Not included in Basic Plan | Not included in Pro Plan |
1 per month
|
2 per month
|
| Code Pairing | Not included in Basic Plan | Not included in Pro Plan |
1 hour per month
|
3 hours per month
|
| Solution Architecture Call | Not included in Basic Plan | Not included in Pro Plan |
1 per year
|
2 per year
|
| Pull Request Escalation | Not included in Basic Plan | Not included in Pro Plan | Not included in Premium Plan | Included in ViP Plan |
| Support over VPN | Not included in Basic Plan | Not included in Pro Plan | Not included in Premium Plan | Included in ViP Plan |
| CartThrob/Expresso Store Support | Not included in Basic Plan | Not included in Pro Plan | Not included in Premium Plan | Included in ViP Plan |
|
Basic
|
Pro
Best value
|
Premium
SLA
|
VIP
SLA
|
|
|---|---|---|---|---|
| Price |
$85
/month
$999 annually
|
$199
/month
$2,388 annually
|
$835
/month
$10,000 annually
|
$2085
/month
$25,000 annually
|
Expert help with EE technical issues |
1-on-1 guidance on technical and architectural topics |
Support for your team, from planning to troubleshooting |
Enterprise-level support, tailored for you |
|
| Support Window EST |
Standard (10-3)
|
Standard (10-3)
|
Extended (9-5)
|
Extended (9-5)
|
| Response Time |
1 business day
|
4 hours
|
4 hours
|
4 hours
|
| Sites |
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
| EEHarbor Support | Included in Basic Plan | Included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Urgent Tickets |
1 monthly
|
Every Ticket is Urgent
|
Every Ticket is Urgent
|
Every Ticket is Urgent
|
|
Private Slack Channel |
0
|
2 seats
|
5 seats
|
10 seats
|
| Screen Share | Not included in Basic Plan | Not included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Service Level Agreement | Not included in Basic Plan | Not included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Monthly Check In Call | Not included in Basic Plan | Not included in Pro Plan | Included in Premium Plan | Included in ViP Plan |
| Code Review | Not included in Basic Plan | Not included in Pro Plan |
1 per month
|
2 per month
|
| Code Pairing | Not included in Basic Plan | Not included in Pro Plan |
1 hour per month
|
3 hours per month
|
| Solution Architecture Call | Not included in Basic Plan | Not included in Pro Plan |
1 per year
|
2 per year
|
| Pull Request Escalation | Not included in Basic Plan | Not included in Pro Plan | Not included in Premium Plan | Included in ViP Plan |
| Support over VPN | Not included in Basic Plan | Not included in Pro Plan | Not included in Premium Plan | Included in ViP Plan |
| CartThrob/Expresso Store Support | Not included in Basic Plan | Not included in Pro Plan | Not included in Premium Plan | Included in ViP Plan |
Something Broke
Server config change? Database problems? Site suddenly slow? Add-ons misbehaving? Our expertise can help you solve just about any problem.
Site Maintenance
Your website needs attention. That's where we come in. We'll keep your software up to date and help you update your content. Need an image added or a tweak to your navigation? No problem.
Bug Fixes
Bugs happen. It's a fact of software. But they don't have to ruin your day. We'll find the offending bug and evict it. Consider us a very efficient pest repellent.
Looking for free options? Our community forums are always available as a great resource for community based advice.
I must admit, no other software developer/vendor has ever replied so quickly and thoroughly to issues than your team. I have another vendor who legit takes 1 week to get a simple reply that very rarely answers the question or resolves it.
It's refreshing. Thank you.