Multi Site Manager Problem - Cannot add new site???
Development and Programming
Hi,
We are building a site for a client with multiple sub-domains…
We have two sites on our MSM build and there is no ‘Create New Site button’ when i ‘Click the name of your current site in the upper-right to open the Sites menu. Then select Edit Sites’ ……..as per the documentation.
I am under the impression that we are supposed to get 3 sites with an MSM build??
‘When the Multiple Site Manager expansion is added to an ExpressionEngine installation, it enables the software to power up to 3 MSM Sites. Follow these steps to add more Sites to your ExpressionEngine installation.’
That is an exceprt from https://docs.expressionengine.com/v2/cp/sites/additional_sites.html
Why is ExpressionEngine trying to make me pay for another installation? Or, am I missing something here? Is there another step not in their documentation?
Thanks in advance
…UPDATE…
We decided to bite the bullet and pay the extra $199 for another site…
Go to CMS login, click sites…..there is still no option to add a new site?
does anybody have a telephone number or email address for support?
Ok,
Found this http://expressionengine.stackexchange.com/questions/32626/multisite-create-new-site-button-not-appearing
Would be nice for EE to supply information on this and let you know that you’re supposed to download the full site, extract the /system/libraries/sites.php file and replace the existing one.
After purchase it just shows your purchases with no instruction.
HINT HINT EE Update your site to support MSM purchasers please
Hi @atloveday, sorry for your frustration, and for not seeing this post. For reference so you will not be stuck if you hit an issue in the future:
- Support info is available in the main menu above from the Support button.
- There is a Contact Us link at the bottom of every page of the site to email us directly.
- Directions for adding new sites is in the user guide, available from the main menu under Multiple Site Manager: v2 (this is the page you linked to in your original post), and v3, simpler
- If you purchased an additional site that you did you not need, please use the Contact Us link so we can help you make sure you are only paying for the number of sites you are using.
Thanks!