Upgrade Deleted Addons?
How Do I?
We used the in GUI upgrade option to keep current in the last few days.
This appears to have deleted a third party addon without any warning or notice.
It has just deleted the files outright.
I can’t find any where documented where this would happen so why has it?
The first we were aware of it is when someone contacted us to say our site was reporting “The following tag has a syntax error {exp:xxxxx:xxxx} Please correct the syntax in your template.”
Would be interested to know if this is by design and if so, why was there no warning whatsoever, or if this is a bug.
Good morning,
can you provide some more information on this? This should have not happened and I have never heard anyone else reporting anything similar.
Was it just one add-on removed, as all of them (if you could provide add-on name that might help)
Also,
- what EE version did you upgrade from?
- did you rename your system folder?
- anything else in EE that does not follow default files location schema?
- did you also update any addons, or just CMS itself?
It was three add-ons/modules. They were all just deleted outright.
The names won’t matter as they’re internally written.
It was 5.3.0 as it was the version directly before the current one at 5.3.1.
No to renaming. It is an internal installation so there was no need to do that.
So literally, it was JUST the installer we ran which deleted those add-on/modules entirely. It left the settings in the database, so was just a file removal.
xcl, You should have gotten an email from Robin with support asking for more details on this. You can either respond to her email or on here. We were unable to replicate this in all of our testing, but do want to get to the bottom of it.
Mainly two more questions: - The add-on files were in system/user/ correct- not system/ee/? - What EE version did you upgrade from? - did you rename your system folder? - anything else in EE that does not follow default files location schema? - did you also update any addons, or just CMS itself?
I got a blank email with no content, so deleted it. Might want to check that.
Addons were in /system/user/addons. The folders were deleted.
Version and upgrade steps are above. No changes to the stock EE install.
There were no add-ons that needed updating. It was just the default GUI upgrader.
> I got a blank email with no content, so deleted it.
That is definitely odd- sorry for the confusion.
It’s the only report we’ve seen of this and it’s just so unusual I think it’s something unique.
Is there any way you can put up a development copy and rerun the upgrade and see if it happens again? If we could get this consistently replicating, we could track it down.
I don’t have the old version of the site, so that may be problematic.
Although going from 5.3.1 to 5.3.2 did not see the same thing happen; same steps were followed.
Would strongly recommend that you add a clear warning or checkbox (or something) that the user has to read/see/action before you process the upgrade advising they should take a backup.
Having a one-click option without any confirmation or warning IS A BAD THING; it gives the false impression that it’ll go fine, without error as it didn’t for us. Luckily we do have backups but because it did this silently and our site uses caches, we didn’t see it for several days when it started!
We’ll definitely keep digging into it. The updater shouldn’t touch anything outside of the ee folders. And everything inside them should be from ee.
We will dig deeper and I’m sorry you ran into this. It just flat shouldn’t happen.