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User is being logged out after a few seconds

How Do I?

liberty79's avatar
liberty79
135 posts
4 years ago
liberty79's avatar liberty79

I have a content editor that can log into my CP but is logged back out within seconds. I can’t replicate this myself and am unsure what to do about it. They have tried both Chrome and Safari.

Any ideas? Thank you!

       
Tom Jaeger's avatar
Tom Jaeger
228 posts
4 years ago
Tom Jaeger's avatar Tom Jaeger

Hrmm… This could be related to a few different things as a whole.

I’d recommend they clear cookies, and check their local computer time as well as the EE server time to confirm their accurate.

Thanks, -Tom Jaeger

       
Rob Allen's avatar
Rob Allen
2,950 posts
4 years ago
Rob Allen's avatar Rob Allen

I’ve had clients that experience this. I’ve never been able to find the cause as most are only “generally” computer literate and aren’t able to diagnose things remotely.

What I do is set CP to “SessionID only”, this seems to cure the issue for them.

       
liberty79's avatar
liberty79
135 posts
4 years ago
liberty79's avatar liberty79

Thanks, I’ll give that a shot!

       

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