Change entry status when userl eaves a comment
Development and Programming
We had following problem:
I have a single-entry page with a comment form. I would like the corresponding entry status to change when any user, except the entry’s author, leaves a comment.
So we wrote the following extension (see attachment). Note that you need to set up two new statuses: answered and unanswered Also note that when you call {exp:weblog:entries} call it as {exp:weblog:entries status="answered|unanswered|open"}
Hiya,
Looks like a really great addition to the comments code. Well done on this one. Will try this out later on when I get some time.
Could come in very handy for a sort of support ticket post type of system.
Best wishes,
Mark
Hiya,
Just thinking about this one it might be nice if the extension had a settings section so that people could choose what to call their statuses? Answered and Unanswered are very good but other people might want other names.
Just a thought though. Great extension.
Best wishes,
Mark
Hi there,
I just tried this out and I’m not sure if I’m doing something wrong somewhere as I can’t get this to work. I have a standard new install of EE and have made two new statuses answered and unanswered. I then placed the status=”answered|unanswered|open” parameter into the standard comments template that is installed with EE and then posted a comment but the status doesn’t change.
Is there something I a missing somewhere perhaps?
Thanks for any help on this.
Best wishes,
Mark
This is actually what the extension was developed for - to help build communication system between users and support team.
Regarding extending it with options - sure, it can easily be done, I just needed it to be developed quickly. Anyone can go ahed improving the extension now 😊
Hiya,
Just wondering if you have any ideas on why it isn’t working for me though? 😉
Best wishes,
Mark
Forgot to mention that when the entry is created its status needs to be set up as unanswered.
Ahah,
I will give that a go, thanks!!
Also as a small aside I noticed that when you view the extensions page the description for this extension is coming up in Russian. I guess you are Russian yourself?
Best wishes,
Mark
Thanks yurrua!
Hiya,
Sorry I must be thick here or something. Do you not mean that it should be set to answered first and then when someone different posts it will then be set to unanswered?
I tried both ways. Setting it to answered and setting it to unanswered but neither seem to work for me. Also does this keep on working say if someone posts and then you change the status back after say posting an answer?
Best wishes,
Mark
Robin, welcome 😊
Mark, I am Ukrainian, but the site is developed in Russian
Here is how extension is working for me: 1. User logs in 2. User creates an entry using SAEF. The status of the entry is authomatically set to unanswered. (I created additional status group for that, but that should not matter). We regard the entry as unanswered support request 3. Admin (not this whould not be the same user who created the entry) logs in into CP and sees new entry with status unanswered. He then goes to this entry’s page on the website. 4. Admin leaves a comment to the entry. The entry status is set to “answered” 5. User logs in, leaves a comment, the status is set to “unanswered”
Steps 3-5 can be repeated as long as people want…
Hiya,
Sorry about the Russian part. Not very good on my languages me!!
Thanks for the info. I will try it in this way instead as soon as I get the chance.
Best wishes,
Mark